Tango

Tango, the Q8 subsidiary known for pioneering self-service fuel stations in the Netherlands, recently embarked on an ambitious journey to revolutionize mobility services. Tango needed a payment solution that could match their innovative spirit. This is the story of how they simplified their payment infrastructure while reducing processing costs by 75% and processing in a very short term already over 100.000 monthly recurring transactions.

A vision beyond fuel stations

Tango's journey started with a clear vision: evolving from a fuel provider to a comprehensive mobility service provider. Their new mobility app would offer customers everything from fuel payments to parking services and car sharing through SnappCar. However, this vision faced a significant challenge.

Operating self-service stations meant every process needed to be seamless and automated. Yet our payment processes, particularly for direct debit activation and management, required manual intervention that didn't align with our automated business model.

Edwin van Walsum - Mobility Strategy Coordinator, Tango

The challenge of modern mobility payments

The contradiction was clear: while Tango offered cutting-edge automated services, their payment processes remained largely manual. Their customers, who chose Tango specifically for its efficient, self-service model, expected the same level of automation in their payment experience.

The challenge was threefold:

1. Managing large volumes of recurring transactions efficiently across multiple services
2. Ensuring secure, automated payment processing in a self-service environment
3. Creating a seamless customer experience that matched their innovative service model

Building a future-ready solution

To address these challenges, Tango partnered with Twikey to implement an integrated payment solution specifically designed for their self-service operation model.

The solution centered around 5 key features:

1. Smooth digital SEPA mandate activation
2. Seamless integration with the Tango mobility app
3. Advanced fraud prevention through real-time IBAN name verification
4. Automated failure management with customized communication flows through SMS, email, and registered mail

Through this specialized integration, Tango developed a payment solution that truly reflected their automated business model. When customers start using the app, they simply sign a digital SEPA mandate once, and all future payments are processed automatically without any additional action required.

Creating a revolutionary customer experience

The implementation transformed Tango's operations from the ground up. The system's automated approach led to three significant improvements:

✅ 75% reduction in manual payment processing interventions, leading to substantial cost savings

✅ Enhanced customer satisfaction through seamless payment experiences and automated recovery processes

✅ Strengthened security and working capital position through advanced fraud prevention and faster collections

The automation of our payment processes has transformed our operations. We've not only reduced costs but also created a payment experience that matches our innovative approach to mobility services.

Edwin van Walsum - Mobility Strategy Coordinator, Tango

Key takeaways

For businesses operating self-service facilities or mobile services, Tango's success provides three essential lessons:

• Payment automation is fundamental for scaling self-service business models successfully
• Customer experience dramatically improves when payment systems match service automation levels
• Security and operational efficiency can be enhanced simultaneously through smart automation