COOKIE POLICY TWIKEY

22/05/2024.

This cookie policy (“Cookie Policy”) informs you about the use of cookies on this website (“Website”) and how Twikey processes your personal data via those cookies.

Cookies are small text files which are stored on a device’s hard drive and which contain certain information and sometimes personal data.

For more information about the processing of your personal data, other than the processing through cookies and social media plug-ins, please refer to our Privacy Policy.

By continuing to use the Website or by clicking on “Yes, I Agree” after having been informed of our use of cookies, you acknowledge that you have read this Cookie Policy carefully and that you agree with it without reservation. You may at all times change your cookie preferences through the cookie settings.

1.   Who is responsible for the processing of your personal data?

In brief: We explain that Twikey responsible for the processing of your personal data.

• Your personal data are processed by NV/SA Twikey, Kortrijksesteenweg 1110, bus 202, 9051 Ghent, Belgium, with corporate registration number BE0533.800.797 (“Twikey”). You can contact Twikey via telephone: +32 (0)9 395 45 00 or via e-mail: support@twikey.com. You can contact Twikey's privacy manager via this e-mail address.

2. Cookies

In brief: We place a number of cookies when you visit our Website. These cookies are divided in 4 groups of cookies: necessary cookies, analytical and statistical cookies; advertising and social media cookies and functional cookies. You may at all times withdraw your consent with Twikey’s use of cookies.

• You can avoid cookies being placed by configuring your browser as such. Guidelines on how to do this can be found here:
  • Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
  • Microsoft Edge: http://windows.microsoft.com/en-gb/windows-10/edge-privacy-faq
  • Chrome: https://support.google.com/chrome/answer/95647?hl=en
  • Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
  • Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac

However, not allowing cookies when visiting the Website may cause certain or all features of the website to stop working properly.

• When you visit the Website, Twikey places a number of cookies. Most data pertaining to these cookies, their placement and use allow to identify you, and Twikey uses them to gain insight in how you and other visitors use the Website by gathering statistical and usage data, enabling Twikey to provide a better user experience on the Website.
• The following cookies are being placed on our Website:
  • Necessary cookies

    Twikey uses several necessary cookies on its Website. These cookies allow Twikey to ensure that the Website works properly and to make sure you have a good user experience including also the non-tracking instruction you as a user of the website might request.

  • Analytical and statistical cookies
    • Hubspot: Twikey uses Hubspot which collects personal identifying information by using JavaScript and cookies to help analyze how visitors use the Site. HubSpot’s products help us to identify site visitors, analyze email campaigns, track website contact forms. Next cookies are used:
      • __hstc: Main cookie for tracking visitors (lifespan of 6 months)
      • hubspotutk: Keeps track of a visitor’s identity. This is passed to Hubspot on form submission. (lifespan of 6 months)
      • __hssc: Keeps track of sessions (lifespan of 30 minutes)
      • __hssrc: Keeps track of this session (value is 1) (lifespan: expires at the end of the session)
      For more information about HubSpot cookies, please visit: https://knowledge.hubspot.com/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser
    • Google Analytics: Twikey uses Google Analytics cookies to determine how you and other visitors use our Website as well as some of the third party services on our Website. With these insights Twikey and third party service providers are able to improve our services. Twikey uses the following cookies:
      • _gat cookie (lifespan of 1 minute);
      • _gcl cooking (lifespan of 3 months)
      • _gid cookie (lifespan of 1 day) and
      • _ga cookie (lifespan of 1 year + 1 month).
      More details on Google Analytics cookies can be found here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
  • Social media and advertising cookies
    • LinkedIn: We use the LinkedIn Insight Tag to track conversions, retarget website visitors, and unlock additional insights about members interacting with our LinkedIn adverts. The next cookie is used:
      • Bscookie (lifespan of 1 year)
      More details can be found here: https://www.linkedin.com/legal/cookie-table.
    • Doubleclick (Google): Twikey uses the Google cookies mentioned below to make targeted advertisements. The following cookies are being placed:
      • IDE cookie (lifespan of 1 year).
      More details can be found here: https://policies.google.com/technologies/types?hl=en
    • Facebook: Facebook places the cookie mentioned below to create a user profile and thus display relevant advertisements on Facebook. Twikey has no control over this. Relevant cookies are the following:
      • _fbc cookie and _fbp cookie (lifespan of 3 months).
      You’ll find a detailed list of all Facebook cookies on this page: https://www.facebook.com/policy/cookies/
  • Functional cookies Functional cookies allow the website to record information that has already been provided and offer you enhanced customised features. For example, a functional cookie is required to remember which language your prefer.
• You may at all times withdraw your consent to Twikey’s use of cookies. To exercise this right, it suffices to delete the cookies, which have been placed on your device. To do so, you are kindly asked to refer to the appropriate instructions of your browser manufacturer, as listed above.

3. Which categories of personal data are processed?

In brief: When you use our Website, we may process your personal data. This always concerns data that relate directly or indirectly to you.

4. Why do we process your personal data?

In brief: We process your personal data through cookies for several different purposes: to improve our Website, products and services; to show advertisements; to provide information to third parties in the context of a (de)merger or acquisition; to guarantee security and because we are legally obliged to do so.

• Twikey processes your personal data to perform statistical analyses so that we may improve our Website, products and services or develop new products and services.
• Twikey processes your personal data to offer you more personalized content and advertisements.
• Twikey may process your personal data for informing any third party in the context of a possible merger with, acquisition from/by or demerger by that third party, even if that third party is located outside the EU.
• Twikey may also process your personal data for the preservation of the legitimate interests of Twikey, its partners or a third party if and when your registration with or use of the Website can be considered (a) a violation of this Cookie Policy, intellectual property rights or any other right that we or a third party has, (b) a threat to the security or integrity of the Website or to any of Twikey’s or its subcontractors’ underlying systems due to viruses, Trojan horses, spyware, malware or any other form of malicious code, or (c) in any way hateful, obscene, discriminating, racist, slanderous, spiteful, hurtful or in some other way inappropriate or illegal.
• Your personal data may be transferred to the police or the judicial authorities as evidence or if there are justified suspicions of an unlawful act or crime committed by you through your use of the Website.

5. How do we legitimate the processing of your personal data?

In brief: The law requires us to state precisely which legal basis we use to process your personal data. We may process your personal data because you have given your consent to do so, because the law obliges us to do so or because it is in our or a third party’s legitimate interest.

• For processing your personal data for the purposes outlined in Articles 1 and 4.2 of this Cookie Policy, Twikey as the responsible party asks for your consent. Twikey obtains your consent through the cookie banner. By clicking on this banner affirmatively and continuing to use the Website, you acknowledge that you have read this Cookie Policy carefully and that you agree with it without reservation.
• The processing of your personal data for the purposes outlined in Articles 3 and 4.4 of this Cookie Policy is also necessary to pursue our legitimate interests or those of third parties, namely:

• to inform a third party in the context of a possible merger with, acquisition from/by or demerger by that third party or
• to safeguard security.
  • The processing of your personal data for the purposes outlined in Article 5 is necessary to allow Twikey to comply with its legal obligations.

6. Who will receive the personal data and to which countries will they be transferred?

In brief: Your personal data will be shared with a limited number of parties, such as the service providers of Twikey, some of which are based abroad. In this section we explain to whom we send your personal data and how we ensure that the security of your personal data is guaranteed when they are sent abroad.

• service providers of Twikey;
• our shareholders and potential acquirers;
• governmental and judicial authorities.

7. How long do we keep your personal data?

In brief: Twikey and your supplier will only keep your personal data for as long as necessary to achieve the purposes mentioned above.

• a legitimate interest of Twikey, your supplier or a third party to keep your personal data in identified form outweighs your de-identification interest;
• a legal or regulatory obligation or a court or administrative order prevents such de-identification.

8. What are your rights under this Cookie Policy?

In brief: You have the right to access your personal data, to have them corrected or deleted and to limit or oppose their processing. You are also entitled to data portability. Lastly, you also have the right to withdraw your earlier given consent. In this article we explain how and under what conditions you can exercise these rights.

• You have the right to request access to all personal data referred to in this Privacy Policy in so far as they relate to you. Twikey reserves the right to charge an administrative fee for multiple subsequent requests for access that are clearly submitted for causing nuisance or harm to Twikey.
• You have the right to request that the personal data that relate to you and which are incorrect are corrected free of charge. If a correction is requested, this request must be accompanied by evidence that the data for which the correction is requested are incorrect.
• You have the right to request that your personal data be deleted if they are no longer necessary in the light of the purposes described above. You should, however, take into account that a request for deletion by Twikey will be weighed against:
  • a legitimate interest of Twikey or a third party to keep your personal data, whereby this interest outweighs your right to deletion;
  • a legal or regulatory obligation or a court or administrative order which prevents such deletion.
• Instead of deleting the data, you can also request that the processing of your personal data be restricted when (a) you dispute the accuracy of those data, (b) the processing is unlawful or (c) the data is no longer required for the purposes described above, while you need them to defend yourself in court proceedings.
• You have the right to object to the processing of personal data if you are able to prove that there are serious and justified reasons connected with his particular circumstances that warrant such objection. However, if the intended processing qualifies as direct marketing, you have the right to object such processing free of charge and without justification.
• You have the right to receive the personal data you provided Twikey with, in a structured, commonly used and machine-readable format and you have the right to transfer those data to another controller, where (a) the processing is based on your consent or a contract between you and Twikey and (b) the processing is carried out by automated means.
• You have the right to withdraw your earlier given consent for processing your personal data.
• Any request that you address to Twikey can be sent by e-mail to the e-mail address support@twikey.com.

An e-mail with a request to exercise a right will not be interpreted as a consent to process your personal data beyond what is necessary for the treatment of your request. Such a request must clearly state the right you wish to exercise and the reasons for it, if this is required in view of what has been stated above. It must also be dated and signed and accompanied by a digitally scanned copy of your valid identity card that proves your identity.

We will immediately inform you of the receipt of this request. If the request is valid, we will inform you as soon as reasonably possible and no later than thirty (30) days after its receipt.

If you have a complaint regarding the processing of your personal data by Twikey, you can always contact us via the e-mail address mentioned above. If you are not satisfied with the answer, you can submit a complaint to the competent data protection authority, namely the Belgian Data Protection Authority.