Partnership Crelan - Twikey - Automate & digitalise your B2B direct debit

Digitalise your direct debits & recurring payment process

Do you have recurring customers and would you like to improve your payment process? Thanks to the integration between Crelan & Twikey, you can easily collect invoices smarter, faster and more economically.

Whether it is to automatically follow up failed direct debits, conclude SEPA mandates or add a payment link to an invoice, it can all be accomplished thanks to our partnership.

Twikey provides the software that allows you to receive all payments through your trusted bank.

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Core and B2B mandates across national borders

Twikey's software for Core and B2B mandates is valid in all SEPA countries.
Moreover, Twikey is the only player to offer online B2B mandates in multiple countries. With B2B mandates, you avoid the possibility of a chargeback within 8 weeks.

Let your customers pay by direct debit

Use recurring payments and convert your customers to the direct debit payment method easily. Allow your customer to effortlessly sign a legally valid direct debit mandate during onboarding, with each invoice/reminder or when visiting your portal.

The legally valid B2B or core mandate can be concluded online. Successfully completed mandates are kept in the legal archive and, if required, linked to your own system.

B2B direct debits

Automate your transactions & follow-up process

Customers receive a pre-notification based on the invoice. Twikey sends the payment instruction to Crelan and collects it via your own creditor's contract. You receive the payments directly into your own account.

In case a direct debit fails, the automated follow-up system comes into action so that eventually on average 99.85% of all direct debit invoices are collected without any administrative intervention.

You decide how you want to handle failed transactions per monitoring category. All correspondence is done in your own name and is fully adaptable to your corporate branding. Of course, it is possible to customise the correspondence per customer segment.

Payment link

It is also possible to add a payment link to your invoice. Your customer can select one of the many payment options to pay the invoice.

With our API, you can integrate all known payment methods into your platform or website. You can also send individual or bulk payment links and QR codes via mail, SMS or letter in your own company branding. This customer-friendly approach ensures direct payments with automatic reconciliation.